Return Policy
Overview
At Artemis Awards and Apparel, we stand behind the quality of our custom awards and apparel products. This Return Policy outlines the terms and conditions under which returns are accepted.
Return Eligibility
Defective Products Only
Returns are only accepted for products that are defective due to manufacturing errors, material defects, or damage that occurred during our production process. Defective products include, but are not limited to:
- Awards or apparel with manufacturing flaws
- Incorrect engraving or personalization due to our error
- Damaged products received due to inadequate packaging by our company
- Products that do not match the specifications confirmed in your order
Non-Returnable Items
The following items are not eligible for return:
- Custom products that were manufactured according to your specifications
- Products damaged due to normal wear and use
- Items damaged after delivery
- Products where the customer provided incorrect personalization details
- Items that do not meet your personal preferences or expectations
No Exchanges Policy
Artemis Awards and Apparel does not offer exchanges. If you receive a defective product that qualifies for return under this policy, we will provide a replacement or full refund at our discretion.
Shipping and Delivery Limitations
Lost or Stolen Packages
Artemis Awards and Apparel cannot be held responsible for packages that are:
- Lost in transit after successful delivery to the address provided
- Stolen from the delivery location
- Damaged by the shipping carrier after leaving our facility
- Delivered to an incorrect address due to customer error
Delivery Confirmation
Once a package shows "delivered" in the carrier's tracking system, responsibility for the package transfers to the recipient. We recommend:
- Tracking your shipment using the provided tracking number
- Ensuring someone is available to receive the package
- Requesting signature confirmation for high-value orders
- Contacting the shipping carrier directly for lost or stolen package claims
Return Process
Time Limit
Claims for defective products must be reported within 30 days of delivery date.
Reporting Process
To initiate a return for a defective product:
- Contact our customer service team immediately upon discovering the defect
- Provide your order number and detailed description of the defect
- Submit clear photographs of the defective product
- Await our return authorization before shipping any items back
Return Authorization
No returns will be accepted without prior written authorization from Artemis Awards and Apparel. Unauthorized returns will be refused and returned to sender at the customer's expense.
Return Shipping
- Approved returns must be shipped in original packaging when possible
- Customer is responsible for return shipping costs unless the defect was due to our error
- We recommend using a trackable shipping method with insurance
Refunds and Replacements
Processing Time
Approved returns will be processed within 10-15 business days of receipt.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Replacement Option
At our discretion, we may offer a replacement product instead of a refund for defective items.
Contact Information
For return inquiries, please contact:
Artemis Awards and Apparel Customer Service
Website: https://awardsandapparel.com
Email: sales@awardsandapparel.com
Policy Modifications
Artemis Awards and Apparel reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Legal Disclaimers
This Return Policy constitutes the entire agreement between the customer and Artemis Awards and Apparel regarding returns. This policy is governed by the laws of the jurisdiction in which Artemis Awards and Apparel operates.
BY PLACING AN ORDER WITH ARTEMIS AWARDS AND APPAREL, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS RETURN POLICY.
